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Hospital Policies

General Services:
  • Payment is due at the time of service, we do not offer payment plans

  • We accept all major credit cards and Care Credit

  • We will not share your records with another individual unless specifically permitted by you

  • We will not store your credit card information or Identity Security reasons

Appointment Services:
  • Medical Decisions: Due to legal requirements, we cannot allow anyone other than the owner(s) of the account to bring a patient in to be seen/treated without written documentation. 

    • If another person must bring your pet(s) in for care, we require a Proxy Form to be completed before the appointment. Patients who are not brought in by the owner(s) listed on the account and have no proxy form will be turned away. Proxy forms can be completed for indefinite or temporary coverage and must be completed, regardless of who is bringing the pet in. Proxy forms can only be substituted with legal documentation of Power of Attorney.

      • If you need a proxy form to complete, please reach out to us via text/email/call.

  • For same day sick appointments and emergent fit-in appointments we require a non-refundable deposit to hold your appointment, this covers the cost of your exam fee for the upcoming appointment. We do our best to accommodate all of our patients, there are occasions that we will have to refer you to an emergency facility.

  • We do not offer house call services

  • You can choose to remain curb-side for your appointment -please let us know at the time of scheduling the appointment

  • We do instill a late fee if you are more than 20 minutes late to your appointment on multiple occasions

Hospitalized Pet Services:
  • We do not provide 24 hour supervision, should your pet require emergent overnight care we will ask that you transfer your pet to an emergency facility

  • In the event that your pet does need to stay in our hospital overnight, they will not be supervised after office hours. Your pet will not be permitted free roam of the facility, they will be contained in comfortable, safe conditions.The hospital is secured with fire and entry alarms to help keep them safe.

Surgical Services:
  • We require a deposit for all of our surgical services. The deposit will be the low end of the estimated cost of the procedure, for larger procedures we only require a $200 deposit.

  • The surgical deposit is non-refundable if you cancel within 7 days of the scheduled procedure date. 

  • Special arrangements can be made if you need to reschedule your procedure

Veterinarian with Dog
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